Shipping & Returns
Shipping Policy
Founded in the spring of 2023, Pepper Paul grows over 420 rare chili pepper varieties from seeds collected worldwide, cultivated with care from seedling to full maturity. We transform these hot and super-hot peppers into premium sauces and chili jams, slowly fermented at constant temperature, never boiled and never preserved. Every recipe is refined through long fermentation and tested by true heat lovers, delivering clean, intense, perfectly balanced flavor.
Our shipping policy ensures that your orders are carefully packed and dispatched with the utmost care to preserve the quality of our products during transit. We offer a range of shipping methods and transparent pricing to provide you with a seamless ordering experience.
To maintain the integrity of our products, we utilize sustainable packaging materials that align with our commitment to environmental responsibility.
Return & Exchange Policy
At Pepper Paul, we are dedicated to ensuring your satisfaction with our chili products. In the rare event that you are not completely satisfied with your purchase, we offer a hassle-free return and exchange policy to provide you with peace of mind.
We stand behind the quality of our products and will gladly facilitate returns or exchanges for items that do not meet your expectations. Our goal is to build trust and confidence in every purchase you make with us, and we are committed to delivering exceptional customer service to address any concerns you may have.
Please note that certain conditions and restrictions may apply to our return and exchange policy. Feel free to reach out to our dedicated support team for assistance or further details.